Contact Tanglewood Water Restoration

What can you do while you wait for the crew in Tanglewood?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Which rooms and floors are wet.
• When it started, even if it's a guess.
• If there's a dog or other pet the crew should know about.
• Whether you were able to reach the breaker panel.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What does the first visit look like?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Why do the age and layout of your Tanglewood home matter on the call?

Any detail about the house helps, from its age to where the water heater sits. The age of your house and what it sits on decide where the crew looks first, so mention both when you call. Mention any of this when you call, and the crew will plan around it.

Where does the Tanglewood number take calls from?

This number covers all of Tanglewood.

Calls from nearby Saxony, Avalon, Limestone Springs, Sandstone, Sandstone Lakes, Somerset, Hawthorns and Sagamore reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration.

What should you know before you call?